Frequently Asked Questions
Our Frequently Asked Questions cover most topics parents regularly ask about our program.
You need an answer to a specific question? No problem! Just fill out the Customer enquiry form below and a Swimland Customer Service Team Member will happily answer it for you.
How will Covid-19 Affect my Lessons?
1. What happens in the event that Swimland is required to close temporarily?
a. In the event we are closed for lessons, all missed lessons during the closure will be credited in full to your Swimland account, and your place in the program reserved as per our policy.
b. In the event you have registered and wish to remove your child from the program temporarily, the credit on your file will be applied in full upon your return with no expiry date.
c. Our priority is to follow through on our commitment to deliver you the lessons you purchased as soon possible.
2. What steps is Swimland taking to minimize the impact of COVID-19?
a. Swimland will be adding extra makeup days in the following months to accommodate any additional demand.
b. Those current customers who are at higher risk of illness can request to hold their place in the program temporarily.
c. We have increased the frequency of cleaning on all hard surfaces (including seating) on an hourly basis during the day.
d. We have additional sanitizer stations at reception and on the pool deck.
e. Staff are exercising diligent hand washing practices. We have additional staff on hand so that staff can stay home when they are sick.
f. We have temporarily removed our candy station.
What programs are offered?
Swimland offers lessons to babies from 4 months to 3 years old in our parented program, and from 3 years old through to adults. Different programs are offered at our different locations, please visit the locations tab to see which location offers what you are looking for.
What if my child misses a class?
Makeup LessonsLesson fees secure a place in our program regardless of attendance.
To ‘save time’ and ‘save stress’, Swimland offers unlimited makeup lessons for pre-marked absences.
Makeups roll over from season to season and whilst you are registered in the program they will not expire.
Makeup lessons can be booked online up to six days in advance including the current day/shift.
Absences can be marked in advance and allow makeups to be done prior to the absence.
Makeup lessons are a courtesy and cannot be guaranteed, as they are subject to availability.
Makeups do not transfer between locations.
Make ups are not refundable.
How does your price compare?
Private swim schools are relatively new to Western Canada. Swimming lessons are not something that you can buy off the shelf. There are so many key ingredients that make up an awesome lesson such as class ratios, rate of progress, the program and the overall experience provided. A $7 lesson can be an extremely expensive swimming lesson if progress is slow and your child doesn’t want to attend. Swimland offers a premium product with a commitment of world-class progress and customer service support. On average each quarter (11 weeks) costs $270.
Are there benefits to starting my baby swimming early?
Research has shown (Griffith University 2013) that children who participate in regular swimming lessons at an early age have a competitive edge across all developmental areas:
* Intellectually, they were six months ahead of their peers in counting and mathematics reasoning.
* Physically, they were seven months ahead in motor development.
* Socially, they were 15 months ahead in socio- and emotional development.
In addition to these benefits, our program emphasizes safety and survival skills such as breath control, submersion, safety circles and back floating. Ultimately, children who are comfortable and confident in the water at an early age are better prepared in the case of an emergency.
Why does Swimland use aids?
There are many ways to teach children about safety in the water, but every child learning independence needs support. That support can come from a teacher alone, from floatation aids or from a combination of both. Our unique approach, using flotation as a teaching aid, has produced world-class results over the years. It’s one of our best kept secrets, so don’t tell anyone!
It has been proven that low stress levels increase coordination, so at Swimland, we encourage low stress with the use of teaching aids (floaties, back bubbles, kickboards, noodles, etc.). As a child becomes more confident, and therefore less stressed, we reduce the amount of teaching aids the child uses. We have also found that swimmers who are less stressed progress faster.
When ready, our swimmers still have plenty of aid-free time, and we practise “safety circles” to teach children how to swim back to the edge of the pool without help in the event they were to fall in.
When do lessons run?
Swimland operates lessons at various venues across Edmonton, seven days a week on a year-round basis. Check out the location pages to see specific operating hours of the venue near you. Swimland 2020 Calendars
How long is a lesson?
We offer a 30-minute lesson once a week for all programs.
How do I register?
While most swimming lessons in Canada are run on a season-by-season basis, Swimland runs a perpetual system. This means we take registrations at any time throughout the year. You can book in today!
The first step is to book a free lesson to assess your swimmer’s level in relation to our program, so we can find the most appropriate class for them. If you are looking to register your baby, from 4 months to 3 years old, no assessment is required.
What should i bring to swimming lessons?
We provide all equipment and teaching aids your child will need to have a great, fun lesson. Little ones under three years old are also required to wear a swim diaper. All you need to bring is bathers and a towel.
Why does it look crowded?
It is not unusual for customers new to the Swimland approach to feel like the child’s class is crowded. Over decades we have fine-tuned our approach and identified the optimum space to conduct a class for each of our class levels. Less wasted space is important, so the teacher is nearby at all times for supervision and can easily access swimmers to give feedback and facilitate fast progress.
Is there a waitlist?
At times in a season, some Swimland venues may have a waitlist, however, because we operate on a perpetual system, swimmers are progressing and moving classes every day. This, in turn, opens up spaces for new customers.
Swimland waitlist times vary depending on two main factors:
* Your availability. Flexibility in your schedule will result in more opportunities for us to find you a place in the program.
* Your swimmer’s level (determined by assessment). Some levels are more populated than others.
How often do i need to pay for swimming lessons?
Swimland has lessons running year-round with four opportunities to re-register in your current day and time. Your spot is only guaranteed for the quarter you have paid for, and we communicate our payment deadlines in many ways including by email when fees are coming due, text message, our calendar (both on the website and available from our reception team), and signage when you are in the facilities for lessons weekly. We also put reminders on Facebook.
What happens if my child misses a season from swimming?
We would encourage you to let us know in advance when you would like to resume so we can assign you to our waitlist. We cannot guarantee that spots will be available in your preferred times when you wish to return as the swimmers in those spots have priority over them.
What is your cancellation policy?
In the event of cancelling a child’s place in the program, the remaining credit will be held toward future lessons. The credit will be pro-rated from the time of notification.
Why year-round swimming lessons?
Coming to swimming lessons once a week, on a year-round basis, is awesome for swimmer progress. Swimming every week, all year round, will see your child really develop and get the most out of the fun programs we offer.
How long does it take to learn to swim?
This is a difficult question to answer, however, we understand that it is an important one for our families. The average child who begins lessons at Swimland as a 3-year-old is able to swim one kilometre by the age of seven. Over 80% of our customers swim all year round, which is a key factor in helping achieve this outcome.
We pride ourselves on fast progress and have Deck Managers assigned to every class to assist if at any point a swimmer has been at the same level for a while or is finding a skill a little difficult. The Deck Manager will talk to you about some strategies to help them move forward and will work with your teacher to ensure your swimmer continues to progress. At Swimland, we will always offer extra support to those who need it.
What if I need to change my swim time?
Once a swimmer has a spot in the program, you have preference over this place for your entire journey at Swimland. It is our goal to have your child progress through the Swimland journey at the same day and time, assuming its convenient for you.
What if I have a question or concern?
Deck Managers are the super friendly staff on pool deck. They are there to answer any questions you have about your swimmer’s progress or about our program and to support our teachers to provide great lessons. They love to talk swimming, so please go and see them if you have any queries.
WE ARE EAGER TO HELP!
Still have questions?
If we have not addressed your question on this page, please contact us directly